Call Forwarding Feature

Never Miss a Business Call With Smart Call Forwarding

Stay connected wherever and whenever with the KrispCall call forwarding feature. Easily forward inbound calls to colleagues, mobile phones, or departments, ensuring no business call goes unanswered.

Never Miss A Call With VoIP Call Forwarding Call Diversion
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How to Set Up Call Forwarding in KrispCall?

Easily forward your business calls to the right people or device without missing any important calls. Follow the steps below to set up call forwarding in KrispCall:

Step 1

Log into your KrispCall account

Step 2

Tap on your desired number on which you want to set up call forwarding.

Step 3

Click on … (Three dots / Ellipsis icon) > Number Settings

Step 4

Scroll down until you find the Incoming call strategy

Step 5

Click on Forward Calls > Enter your desired number and its country code

Step 6

After that, call forwarding will be activated.

What is VoIP call forwarding

What is Call Forwarding?

Call forwarding is a phone feature that redirects incoming calls from your primary number to an alternate number, such as a mobile phone, landline, or voicemail. Call forwarding services let you set up automatic rerouting so any calls to your number go to someone else.

This ensures that you never miss important calls, whether you’re away from your desk, busy, out of the office, or unreachable.

Businesses use call forwarding to route calls to the right person or department and provide better customer service. It helps employees stay connected and ensures calls are never missed.

How Does Call Forwarding Work?

Call forwarding works by automatically redirecting inbound calls from one number to another, based on preset rules or conditions of your phone service provider. When a call comes to your original number, the phone system recognizes that call forwarding is active and reroutes it to a different designated number, such as a mobile or office phone.

The caller usually doesn’t notice that the call is redirected. VoIP Call forwarding can be customized for all calls, busy lines, unanswered calls, or specific hours. Modern VoIP & business phone systems let you manage settings, update numbers, and monitor calls easily through their app or dashboards.

How does VoIP call forwarding work

Conditional Vs Unconditional Call Forwarding: The Differences

Conditional Call Forwarding
Unconditional Call Forwarding

Forwards calls only under certain conditions

Forwards calls regardless of conditions

User-defined conditions like busy, unanswered, and unreachable can be applied

No conditions are required

Can be useful when you want to focus on an important task and still want the call to be answered

Can be useful when you want to ensure all calls are answered or handled even if you are unavailable

What Are the Benefits of Call Forwarding?

What Are the Benefits of VoIP Call Forwarding
Boost Customer Experience
Forwarding calls lets you quickly transfer them to colleagues, ensuring callers aren’t left waiting and receive prompt, professional service that boosts customer satisfaction.
Easy to Setup
Easily set up a call forwarding number in KrispCall with a few clicks & redirect business calls to mobile or landline numbers, without needing any help from the IT.
Grow Sales
Call forwarding lets you redirect calls to yourself or colleagues, ensuring you can handle customer inquiries and close sales even when you’re away from your desk.
Out-of-office hours
Call forwarding keeps your business reachable even after standard hours. Set rules to redirect calls, ensuring you stay available even when the office is closed.

Call Forwarding for Business Phone: Best Practices

Business call forwarding is essential to handle calls as it can significantly improve customer service and employee productivity. Some of the call forwarding best practices are:

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Identify Call Forwarding Objectives

Identify which calls need to be forwarded and to which department or team member to ensure timely handling during off-hours.
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Communicate Forwarding Plans

Inform all employees and stakeholders about call forwarding rules and destinations to ensure efficient workflow & avoid missed calls.
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Set up Call Forwarding Rules

Set up appropriate call forwarding rules and utilize conditional forwarding based on specific conditions such as availability, busy signals, and out-of-office status.
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Set Suitable Forwarding Destinations

Set the most suitable forwarding destination for each call. It can be a colleague's extension, a voicemail box, or a dedicated customer service line.

Frequently Asked Questions

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Can calls be diverted to another number?

Yes, all incoming calls can be diverted to another number. This helps you stay connected and ensures you don’t miss important calls.

How to set up call forwarding on a landline?

Here are the steps to set up call forwarding on a landline:

  1. Dial *72
  2. Enter the 10-digit number you want to forward calls to
  3. Press the # or wait for confirmation before hanging up.

Tip: To deactivate the service, use the network provider deactivate code (*73).

How to turn on call forwarding on an iPhone?

Follow these steps to turn on call forwarding on an iPhone:

  1. Open the Settings app on your iPhone.
  2. Scroll down and tap Phone.
  3. Tap Call Forwarding.
  4. Toggle Call Forwarding to the ON position.
  5. Enter the phone number you want your calls forwarded to.
  6. Tap the back button to save; & your calls will be forwarded.
How do you know if someone has diverted your calls?

There are a few ways to know if someone has diverted your calls. Some of them are below:

  1. If you receive voicemail greetings that sound unfamiliar or come from a different phone number than yours.
  2. If you receive missed calls even when you are near your phone.
  3. If you try to make a call and get a busy signal, even when you know the person you are calling is available
  4. If you notice unexplained charges on your phone bill for calls you never made.
What happens if call forwarding is on?

When your call forwarding is on all your incoming calls will be forwarded to another number of your choice.

Is it possible to set business hours to send calls to voicemail after office hours?

Yes, it is possible to set business hours to send calls to voice after office hours. Most VoIP phone systems let you create custom schedules, ensuring calls ring only during your available hours and are sent to voicemail.

How do I deactivate call forwarding?

Follow the steps below to deactivate call forwarding:

On iPhone

  1. Open the Settings App.
  2. Scroll down and tap Phone.
  3. Tap Call Forwarding
  4. Toggle Call forwarding to the Off position
  5. Tap Done

On Android

  1. Open the Phone app.
  2. Tap the three-dot menu.
  3. Go to Settings → Calling Accounts.
  4. Tap Call Forwarding.
  5. Select Disable or Turn off all forwarding options.
Can call forwarding be done for only one number?

Yes, call forwarding can be done for only one number, either for all calls or just specific calls.

How to turn on call Forwarding on an Android?

You can turn on Call Forwarding on an Android by following the steps below:

Step 1: Open the Phone app.
Step 2: Tap on the three-dot menu button
Step 3: Go to settings and select calling accounts
Step 4: Tap on your main SIM and Call Forwarding
Step 5: You will see multiple options, Tap on the one best suitable to you
Step 6: Select Enable, Turn on or OK.